Last updated: 14 September 2026
HEMTIVO respects your privacy. This Privacy Policy explains what personal data we collect when you use our website, why we process this data, and what rights you have.
1. Data Controller
HEMTIVO is responsible for the processing of personal data collected through the website hemtivo.se.
Contact:
Email: info@hemtivo.se
Website: hemtivo.se
Stockholm, Sweden
2. What Personal Data Do We Collect?
When you contact us or submit a booking request, we may process information such as:
- name
- telephone number
- email address
- address
- the service you are interested in
- information that you provide yourself in connection with your request.
We only collect information that is necessary to handle your request and provide our services.
3. Why Do We Process Your Personal Data?
We may use your personal data to:
- receive and respond to enquiries
- manage bookings
- contact you regarding a service
- plan and perform ordered services
- provide customer service
- comply with legal obligations, such as accounting requirements.
4. Legal Basis
Personal data is processed when necessary to handle your request, enter into or perform a contract with you, or comply with a legal obligation.
Where processing is based on consent, you have the right to withdraw your consent.
5. How Long Do We Keep Your Data?
We retain personal data only for as long as necessary for the purpose for which it was collected or for as long as we are required to retain it by law.
Data that is no longer needed is deleted or anonymised.
6. Sharing of Personal Data
We do not sell your personal data.
Personal data may be shared with service providers that help us operate the website or provide our services, such as web hosting providers and technical service providers, when necessary.
We may also disclose information if we are required to do so by law or by a decision from a public authority.
7. Cookies
HEMTIVO may use cookies and similar technologies to ensure that the website functions correctly and to improve the user experience.
If we use cookies that require your consent, you will be given the opportunity to accept or reject them before they are activated.
8. Security
We take reasonable technical and organisational security measures to protect personal data against unauthorised access, loss, alteration or disclosure.
9. Your Rights
Under data protection law, depending on the circumstances, you may have the right to:
- obtain information about the personal data we process about you
- request correction of inaccurate data
- request deletion of your data
- request restriction of processing
- object to certain processing
- receive certain data in a portable format
- withdraw your consent.
To exercise your rights, you can contact us at info@hemtivo.se.
You also have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY) if you believe that your personal data is being processed in violation of data protection rules.
10. Changes to This Privacy Policy
We may update this Privacy Policy when necessary. The latest version will be available on our website.
11. Contact
If you have any questions about this Privacy Policy or how we process personal data, you are welcome to contact us:
HEMTIVO
Email: info@hemtivo.se
Stockholm, Sweden
hemtivo.se